Refund & Cancellation Policy

We want you to love what you buy. If something is not right, this policy explains how cancellations, returns, exchanges and refunds work at HMI Fashion Store (Parvez Fashion Store).

Some products may have their own return rules, written on that product's page. Where a product page says so, those rules apply to that product; for everything else, this policy applies.

1. Cancelling an order

• You can cancel an order yourself from My Account → My Orders while its status is Pending (before we confirm it).
• After an order is confirmed or shipped, it cannot be cancelled online. Please contact us on WhatsApp; once delivered, you can use the return option below.
• Any amount you paid online for a cancelled order (full payment or COD advance) is refunded to the original payment method within 5–7 working days.

2. Returns and exchanges — within 7 days

• Not happy with a product? Message us on WhatsApp first. We will talk it through and try to put it right, for example with a different size. If that does not solve it, you can return or exchange it within 7 days of delivery.
• The product must be unused, unwashed and untampered, with its original label, tags and packaging. Please keep the label safe: we cannot accept a return without it.
• If you return or exchange an item for a reason that is not our mistake, such as size or a change of mind, you pay the delivery charges both ways, and for Cash on Delivery orders a handling charge also applies. These charges are not refunded.
• Exchanges are for a different size or colour of the same product, subject to availability. If it is not available, we will refund you instead.
• Products that have been altered, used, washed or damaged by the customer, and items marked “non-returnable” on the product page, cannot be returned.

3. Damaged, defective or wrong items

If you receive a damaged, defective or wrong item, please contact us within 48 hours of delivery with your order number, photos and an unboxing video. Please record a video while you open the parcel: we need it as proof to approve a claim for a damaged or defective item. Once approved, we will arrange a free replacement or a full refund, including shipping charges.

4. How to request a return

1. Message us on WhatsApp (+91 95602 91565) or email parvezmalik0627@gmail.com with your order number, the item and the reason.
2. We will share the return details. Where courier pickup is not available at your pin code, you will need to send the parcel back to us yourself through a courier service.
3. We process the exchange or refund only after we receive the product and check (usually within 2 working days) that it is unused and untampered, with its label.

5. Refunds

• Online payments: refunded to the original payment method (card, UPI, net banking or wallet) within 5–7 working days after approval. Your bank may take a few more days to show it.
• Cash on Delivery orders: refunded by UPI or bank transfer to the details you share with us, within 5–7 working days after approval.
• Shipping, return-shipping and COD handling charges are not refunded for returns due to size or a change of mind (see section 2). They are refunded in full for damaged, defective or wrong items.

6. Contact